FAQ

 

  Reservation
  • Application form, Copies of Animal’s vaccination record and deposit bank receipt are need to send.
  • Normal days can be booked a week in advance, However, make appointment at least two weeks in advance during the peak seasons (Christmas, Chinese New Year, Easter…etc.) are suggested.
  Vaccinations required and External parasite treatment
  • Dog: Rabies (for dog over than five months only) and DHPPiL are necessary, However, for the sake of dog’s health, Kennel Cough (Bordetella) and Pro-heart vaccines are encouraged. If you want to arrange Kennel Cough, it must not given within seven days prior to arrival kennel.
  • Cat: FVRCP is necessary, this is the most important vaccine for cats, it covers three common but preventable disease- Feline Parvovirus, Feline Rhinotracheitis and Feline Calicivirus.
  • In order to upkeep the standard of hygiene, and to minimize the chance of infestation of parasites. Please note that it is compulsory for all boarder pets to be treated for prevention for parasites. Such as flea and tick treatment.
  Feeding
  • Your animal will be fed a high quality, nutritionally balanced dry food once daily during their stay (unless puppy or owner advice states multiple feeds are required).
  • If your animal has a special dietary requirement you must send with the food.
  Visiting

Other than 25&26 December, 1 January, The first two days of Chinese New Year, you’re welcome to visit your animal during our office hours 10:00-12:00, 14:00-16:00.

  Veterinary attendance for animals
  • While the care taking staff will do regular daily checks on every cat and dogs in our care to ensure their well being, kennel does not have a resident veterinarian.
  • If your pet shows signs of illness or distress, (in the form of not toileting, excessive licking, urinating, any lesions or bleeding etc) you will be contacted immediately, If we cannot contact you, the welfare of your animal will remain the priority and in emergency circumstances veterinary care will be obtained without delay. You will incur the additional costs of treatment.
  • Veterinary fees are not included in your boarding fees. If a veterinarian attends and/or treats your animal we’ll invoice you separately. You are responsible for the payment of all costs associated with attendances and treatment by veterinarian.
  Animals with medical conditions
  • To help us care for your animal, you must inform the kennel of your animal’s medical conditions, we do not encourage to send a sick animals to kennel. owner should consider your animal's condition before sending the application.
  • If your animal has any medical requirements, please ensure you notify the kennel of this when making your booking.
  Payment methods

Payment mode: Cash / Cheque - payable to Kennel Van Dego (HK) Limited or Bank transfer

Bank details for payment:

Bank Name: Bank Of China (Hong Kong) Limited 
Name: Kennel Van Dego (HK) Limited
Address: No. 1, Garden Road, Hong Kong.  
Number: 012-617-1-019955-6 (Bank Code: 012  Branch Code:617  Swift Code:  BKCHHKHHXXX)